PatientSupportR is led by an experienced team of people with expertise in ICT-Healthcare. The mission of both partners, Johan Uvin & Vincent Dupont is to strengthen the quality and consistency of care by providing the best possible IT application including Mova.Care & Thela.Care

The company under Belgian law was founded on 20 October 2020. The idea for a European moving service has been filed with the Benelux Office for Intellectual Property (BOIP) under the i-DEPOT number 127253.

Johan Uvin studied hospital nursing and hospital science and has been professionally active in healthcare since 1989. In 2004, he founded PraktijkCoach to help the healthcare sector digitise. Today, PraktijkCoach has become the trusted ICT partner of many GPs, hospitals, labs, governments… As a fellow at the Vrije Universiteit Brussel, he also shares his knowledge and expertise with students and scientists.

Vincent is an economist by degree and has been working in the field of “ICT & health” for over 25 years. Among other things, he worked for Microsoft for 10 years, managing the health business in 13 countries in Western Europe. He recently led the ‘Mijngezondheid’ project as coordinator for the federal government. With that national health portal, he gave citizens in Belgium more insight into their health data. As a partner at BlueHealth Innovation Center, he also supports innovation in Belgian healthcare.

Miss Dr Maggie De Block, Miss Dr Marleen Finoulst and Miss Prof Emily Verté. These three strong women of the Belgian healthcare system have recently joined together to form the advisory board of PatientSupportR.

As patient rights supporters, they will assist PatientSupportR with advice on the way forward and will be a positive but critical sounding board for the founders.

Miss Dr Maggie De Block is a GP (no longer practising) and former federal minister of public health. Under her administration, the various governments in our country jointly set up ‘www.mijngezondheid.be’, the national health portal for citizens.

Miss Dr Marleen Finoulst is a GP (no longer practising), former chief editor of the health magazine Bodytalk and driving force behind Health & Science, an initiative to make reliable medical information available in “human language” for citizens.

Emily Verté is professor of primary and integrated community care at the Vrije Universiteit Brussel and UAntwerpen and founder and coordinator of the ‘Academie Voor De Eerste Lijn’, a broad network that aims to strengthen and support primary care.


All PatientSupportR solutions are highly secured and 100% GDPR compliant. The way PatientSupportR processes data is detailed in the privacy statement found at the bottom of this page.

Medical data is stored encrypted on the “mova” platform. Third parties cannot access the contents of your mova; your mova is locked and can only be opened with a unique code you receive by SMS. Moreover, all steps are secured with a unique code.

Your medical data is stored exclusively on our secure cloud environment. Except of course for the very last step of the move function: the moment your new GP abroad imports your “converted” medical record, your data are stored in his or her digital practice system. That step, too, is secured with a unique SMS code.

The name PatientSupportR immediately tells the purpose of our company: to support the patient (the citizen). Trust is a crucial factor in this, just like in the relationship between you and a healthcare provider. As a customer you should be able to trust that PatientSupportR handles your medical data safely and correctly. That’s why we have invested heavily in the security of our solution (“mova”-solution with multi-factor authentication) and in a strict and 100% transparent privacy policy. At no time does PatientSupportR have access to your medical information.

In order to provide your mova-ID and send the unique codes to you by SMS, PatientSupportR does request certain personal information (name, email address, address and phone number). These are not shared with third parties and are only kept for a limited time.


All medical data on PatientSupportR’s “mova” comes from the GP’s record. PatientSupportR does not process or interpret that data at any time.

What PatientSupportR does is convert the medical record from one file format to another. This is necessary so that the GP in another country could import your medical record into the GP record and open it. This is because each country uses a different format (data storage structure) for the medical record. Consequently, a GP from country X cannot open a medical record from country Y with his or her digital medical software. PatientSupportR does make this possible by “converting” the medical record to the correct file format.

Because GPs use international standards for storing medical data (such as the International Classification of Primary Care or ICPC), PatientSupportR can convert all data coded according to the same classification from one file format to another without any problems. If data are not stored according to a classification or if the classification used differs between countries, PatientSupportR takes the integral text from the original file when converting. This way, certainly no information is lost and no erroneous “translation” happens between classification systems.

If you lose your mova-ID, it is best to send a message to our customer service department as soon as possible. We will then deactivate your mova remotely. This will automatically destroy all data.

To export your patient’s medical records, you need to do an export of the record in PMF format or Patient Migration Format. This procedure is different for each medical software. Below is an overview with a link to the manual for each medical software.


CareConnect: https://careconnectmanual.corilus.be/nl/handleiding/exporteer

HealthOne: https://healthone.be/faqhealthone/?question=hoe-een-groot-dossier-doorgeven-aan-een-collega

Medispring: https://medispring.zendesk.com/hc/nl-be/articles/360042367351-Een-pati%C3%ABntdossier-exporteren-naar-PMF

Daktari: https://www.youtube.com/watch?v=N_mPG2NGgA4

As a doctor, you can use the ‘view’ in advance to check which info in your patient’s record will be exported into the PMF.

If any problems occur with exporting or importing a medical record, your GP should first contact the supplier of his or her medical software or the national support service for eHealth applications for GPs.

If the problem remains unresolved, your doctor can contact the national contact point CareCoach (our technical support partner) on +32 2 321 01 73 or at hello@mova.care. Together we will see how we can solve the problem as quickly as possible.

To move your medical records with PatientSupportR’s “mova”, you need a mobile phone on which you can receive text messages. This does not have to be a smartphone, any mobile phone that allows you to receive messages is okay.

You will receive a unique code by SMS for each step in the move process, which you can use to “unlock” the step. This way, the move of your medical records will take place in the safest possible way.


The GP is the author of your medical record. If you have questions about the contents of your file and/or if you want something to be amended, you can speak to him or her about it.

In his or her practice system, your GP can take personal notes. The system stores that sensitive information in a separate place. When your medical file is exported for a move, these personal notes are not copied along. So your new GP will not see that information. As soon as our “viewer” that allows you to view your medical file at home is ready, you will not be able to see that information either.

A condition is that the GP stores sensitive information in the correct way, under the personal notes.


A separate “mova” is needed for each medical record you want to move. That way, no data will certainly be mixed up when converting the file to the correct file format.


Nowadays one would expect that the transfer of one’s medical file would be completely digital, without the intermediate step of a physical carrier (such as “mova” of PatientSupportR). In many places in Europe this is already a possibility when moving within one’s own country, because general practitioners within one country use the same file format for medical files. When moving to another country such a fully digital transfer is not possible, because different countries use different file formats.

This should be possible in the future, but first there must be protocols and agreements at European level. At the moment this is not yet the case (at least not for an extended period of time). To give you the opportunity to take your medical file abroad, we have developed the”mova”-solution PatientSupportR. Thanks to this solution you will have control over your medical file.

Your medical file tells the story of your health. So it seems logical that you can look at that story whenever you want. In most European countries, this right is explicitly provided by law. This right means that as a patient you can request access to your medical file. You are entitled to receive a copy, you can ask questions about the contents of your file and you can have any errors corrected. This right does not yet apply in all EU Member States, but organisations such as the World Health Organisation and the Council of Europe are working towards this goal.

Patients’ rights laws in Europe say much less about the digital exchange of medical data, often because they date from the “paper” era. According to these laws, you can ask your doctor for a paper copy of your medical file, but nothing is said about a digital copy (yet). This does not alter the fact that your GP will normally be happy to cooperate in the digital transfer of your file, both the GP from whom you are leaving and your new GP. After all, the digital transfer of your file ensures that you will also receive care tailored to your medical history. And that’s what it’s all about.

Anyone who order “mova” from PatientSupportR will also receive an accompanying letter to hand to their GP. This explains the importance of digital medical record moving for continuity of care.

Young or old: as soon as your family doctor has your medical file, it’s useful to take it with you when you move. After all that file contains your medical history, and your new GP will be able to provide better care for you and your family.

PatientSupportR initially focuses on the relocation of the medical record within Europe. The first two countries we support moving between are Belgium and the Netherlands. If you move from Belgium to the Netherlands or vice versa you can already take your medical file with you.

The next phase will cover all European countries. Ultimately, we want to support moving medical records between all 27 EU Member States.

Yes. With PatientSupportR we have invested in a solution to take your medical records with you when you move abroad. In return there is a fee of course. This amount can be found on the homepage.

Other parties, such as your employer or your health insurance company, can of course contribute to this cost. After all, they, too, benefit from the fact that you receive care anytime, anywhere, based on a carefully kept medical file.

As a parent or guardian, you can order “mova” to move your children’s medical records. In doing so, you can choose to have the unique codes used to secure the removal process arrive on your mobile phone or on your child’s phone.

If your child has reached a certain age (e.g. 14-15 years), it is recommended that you go to the GP together and ask for the medical record to be sent via PatientSupportR’s “mova”. The GP may also insist on this himself.

No. The conversion of your medical file to the correct file format must be done by yourself using the PatientSupportR software. In this way we want to guarantee absolute safety with PatientSupportR. Only you can decide whether you want to “convert” the medical data in your file to the file format of another country.

PatientSupportR has made this conversion as easy as possible. On your “mova” we have burned conversion software for your specific situation. After unlocking the software you will be asked by SMS confirmation whether you want to “convert” your file or not. To start the conversion you only need to click on “convert file format”.

All structured and unstructured text is included when you move your medical records. Medical images are currently not included. They are not in the standard national format that different countries use for export and import of medical files and PatientSupportR cannot move them.

If a link is available to an external platform on which your medical images are available (e.g. PACSonWEB), this will be copied along. Your new doctor and you can then view these images with the correct code.

As each country uses a national file format for medical records, your file does not need to be converted to another format when you move domestically. Your new GP can normally take over your file from the GP you are leaving from without any intermediate steps. Your current and your new GP are ready to help you with this.

Sometimes, however, the transfer of a medical file in your home country does not turn out to be a smooth operation. In that case, moving via PatientSupportR’s “mova” can offer a way out. You or your GP can contact us for this via info@patientsupportr.eu

The different steps of the moving procedure are secured by unique codes you receive by SMS. Currently, you will receive each of those codes on the one number you specified when ordering.

We are currently working on a solution that will allow you to change your phone number before receiving the codes, for example because you changed phone number when moving abroad.